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Bristol City Footbal Club - to set up a telesales team from existing staff. Write and deliver the training program and oversee the calling campaign to promote season ticket sales.

AA Marketing - to improve efficiency for this Wiltshire based outsourcer. Responsible for the day-to-day running of the telesales floor. Conduct interviews and subsequent inductions for new telesales agents and to further train existing agents. Assist with set up of new teams whilst ensuring that the clients current business improves.

Aquatec - to streamline the operational call centre of a regionally based water treatment equipment supplier. To write and deliver a training program to increase sales and revenue. To assist with recruitment and training of new team members.

HelpHire - to deliver two-week regulated induction programs, to conduct training analysis and then design and deliver appropriate training for a national accident management company in the motor industry. We were heavily involved in establishing the new Bristol call centre. The half-day telesales training course that all operators now attend was designed and written by PRG.

Mapfre Abraxas - to set up and oversee an outbound campaign for an international insurance "add ons" company, to raise brand awareness and increase business penetration to chosen markets. Design scripts, recruit and train staff, oversee campaign.

Mapa Spontex - to create and set up a telesales function for this international cleaning and protection company. Delivering training and setting up the managment information statistics inline with their current crm system.